BSB 802-396

We take the protection and security of your information, transaction data and privacy seriously. So, we’ll never ask for your password or account details to be disclosed via a link within an email message. If you receive an email of this nature, please disregard it, delete it from your computer and call our team on 1300 864 266 immediately.

Our Commitment to Your Security and Privacy

We’ve implemented a range of security procedures to ensure that every time you deal with us, you’re safe. We’re committed to protecting your personal information and transactions. So, we’ve implemented a number of measures that extend from data encryption to firewalls to automatic timeouts, so when you bank with us online you can rest assured your banking is safeguarded and protected.

Our Guarantee to You

In the unlikely event that an unauthorised transaction does occur on your account, we guarantee you will not be liable for any unauthorised transaction carried out (provided you meet your obligations under our Account and Access Facility Conditions of Use, the ASIC ePayments Code and you haven’t contributed to the loss).

It’s all part of our commitment to you, our members.

Learn more about our Online Security Practices and our Online Communication Practices.

Keeping Informed

It’s important to protect yourself against fraud and security risks. Here are a few things you can do to learn how to identify the risks:

Improving Your Online Security

Unfortunately, technology can’t protect you alone. It’s important to play your part in protecting your own personal information and in accordance with our terms and conditions.

Here’s more information about security and protecting your financial future: